How it works — Ordering and delivery

STEP 01

Request your quote

It all starts with a conversation. Message us on WhatsApp or leave your details in the form and tell us what you need: type of business, products you are interested in and how often. We send you our price list and a quote built around your operation.

Channel · WhatsApp or form

STEP 02

We open your account

If you need it, we arrange product samples so the chef can check them before closing. We set your delivery slot and route, and register your tax details for invoicing. Opening the account usually takes one or two days.

Time · 1 to 2 days · Samples optional

STEP 03

Place your order

Order however you prefer: through our ordering platform — with catalogue, history and confirmation of every order — or on the same WhatsApp as always. Every order is recorded so you know exactly what you ordered and when.

Channel · Platform or WhatsApp

STEP 04

We prepare it at the plant

We select and prepare your order product by product at our plant, looking after quality, presentation and the specific requirements of your kitchen. Our average preparation time is around 9.6 minutes per order.

At the plant · Rigorous selection

STEP 05

Formal invoicing

We issue your electronic invoice formally and integrated with your account. Correct documents from the start, with no back and forth by email to fix mistakes.

Integrated · Electronic invoice

STEP 06

Delivery in under 24 hours

We deliver with our own fleet on your scheduled route, in under 24 hours from the moment we receive your order. You confirm receipt and, if anything is not right, we sort it out immediately.

Our own logistics · <24h

Two ways to order

Order the way your team prefers to work.

Ordering platform

Order, history and control

Our own platform gives you an up-to-date catalogue, purchase history and confirmation of every order. Ideal for kitchens that want traceability and a tidy supply process.

Fast and direct

A direct line to sales, no forms. We tell you what is available this week and answer any question on the spot.

Staffed 6am to 3pm, and checked until 10pm.
Orders received late are confirmed first thing the next day.

What we need from you

So your first order goes out perfect.

Starting is simple. We only need a few details to coordinate your operation with no surprises.

Tax detailsSo we can issue your invoice correctly from the first order.
Delivery time and addressA clear delivery point inside our coverage area.
Someone to receive the orderA person available to check the delivery at the agreed time.
Confirmation in advanceConfirm your orders according to your scheduled route so we can guarantee availability.

If something goes wrong

Your peace of mind, backed up.

The risk of changing supplier is real. That is why we reduce yours with concrete commitments.

Replacement or credit

If a product arrives damaged, we replace it on your next order or credit your account.

Direct contact

You have a direct WhatsApp line to report any incident and get it resolved quickly.

Start small

You can start with a small order and scale the volume when you are comfortable with the service.

From quote to your kitchen, in under 24 hours.